1 hour ticket response
Timely support is our main duty and that is the reason why we have a team of knowledgeable support engineers who are ready to provide a rapid answer to any question that you may possibly have. Simply open your trouble ticket from the Online Control Panel and we will reply back to you within one hour in the worst case scenario. As a matter of fact, we strive hard and aim for a 20–minute response time.
A Premium–Quality Help Desk Service
Our customer service team members possess huge experience in the Linux shared web hosting industry and are skilled enough to come up with a quick answer to your problem. If, however, the problem at hand is not within the competence of a support engineer, the technical support ticket will be forwarded to a programmer or sysadmin for further investigation.
An Intuitive Help Center Section
In the Online Control Panel you will find an easy–to–browse Help section where you can find quick suggestions on how to use our services. You can get the answers to your questions in our F.A.Q. library, see more information in the web hosting account administration articles or check out our educational video tutorials.