An Intuitive Help Center Section
You’ll find almost all the answers to your questions in the user–friendly Help Center incorporated into PlanetAloha.Info’s Online Control Panel. It features an ever–enlarging knowledgebase with frequently asked questions and in–depth how–to articles contributed by our skilled client support staff.
How–To Video Clips
For people who would like to discover how to fix a typically encountered problem by watching a how–to video clip, we have added a collection of video tutorials to our Online Control Panel. All the videos are concise and easy to comprehend. They offer visual demonstrations of different website management tasks.
A 1–Hour Ticket Response Guarantee
We back up all semi–dedicated servers with a 24/7 customer care service and a sixty–minute ticket response time guarantee. Our capable customer service technicians will be at your disposal night and day to respond to your enquiries and to sort out any problem that you may stumble upon. Simply send a helpdesk ticket from the Help Center and we will respond back to you in no time.