Client Support Channels
A 60–Minute Response Time Guarantee
Each assistance request you submit to us will be replied to within maximum 60 minutes. If your support ticket or e–mail requires further assistance from an administrator, we’ll without delay forward it and leave a note to inform you that your matter is being examined. If you make use of the Optional Managed Services package, any of the tasks included there will be executed at a time that is convenient for you.
A First–Rate Support Service
- We will be available to you 24/7/365 to respond to any inquiries that you may have with regard to our Online Control Panel and any of the apps that we have preinstalled for you on the server. If you also require assistance handling server admin tasks, you can resort to our Optional Managed Services package, which includes data backup space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and software installation procedures.
An Easy–to–Navigate Help Section
We have provided our Online Control Panel with an elaborate knowledgebase, which offers detailed explanations of its features and functionalities. In addition, we have filmed in–depth video tutorials that will further explain to you how to carry out a specific task or solve a frequently encountered issue. The help articles and the tutorial video clips are easily reachable from each Online Control Panel section through the Help and Videos buttons situated in the upper right corner.