You'll find plenty of shared web hosting suppliers on the market today, yet the majority of them are resellers that have limited resources, especially when it comes to support. One of the ways to distinguish them is the option to contact the company over the telephone. The level of support that you can receive via this particular way of communication may vary based on the service provider - several of them provide you with professional telephone support, various others offer general and customer support only as some issues are more time-consuming and it would be a lot less difficult to be resolved with a ticket, especially if the issue needs to be escalated. Nonetheless, it is good to know that you could always reach your web hosting supplier because there're many small-scale issues that can be resolved easily and in a timely manner through a phone call, not mentioning that you'll be able to get more details for the services even before you become a client.
Phone Support in Shared Web Hosting
Since we have live telephone support 14 hours per day, you'll be able to call us and talk to our customer support agents to find out more about the Linux shared web hosting that we supply and ensure that our servers match the system requirements for your sites prior to purchasing anything. For your benefit, we have phone numbers on as many as 3 different continents so that you're able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. In case you are already an existing customer, you can call about general and billing issues, and even about some technical matters. In case the problem is strictly technical or it requires more time to analyze, you'll have to employ our ticketing system, that will allow both you and our technical support team to track the information supplied by both sides.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there will always be somebody to assist you when you have any queries about the semi-dedicated server plans that we provide. Whether you'd like to find out more about our packages, you have a billing issue or some general issue, you can call us. Despite the fact that some more technical troubles could require a support ticket in order to give some time to our technical support crew to investigate, we are able to help you with a range of tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the U.S.A., the UK and Australia, we have local telephone lines in all of these countries as well. In case you're in a different country, we have an international number where you are able to contact us.