If you’ve ever got any inquiries in regard to the web hosting service in general or you encounter a problem with your websites, you’ll have to get in touch with the respective hosting company’s technical support team. It may not make any difference how promptly they will reply if you have a question of a generic nature, but an issue such as a blundered app update, for instance, may lead to your website becoming broken or unreachable on the World Wide Web. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be inoperative. If you offer goods or services online, any downtime will adversely affect your site and you can lose existing or potential customers. Many hosting providers, particularly resellers, respond to emails and trouble tickets within twenty four hours, but in the online epoch that’s much too long, since customers will rarely come back to a website that’s not working correctly for extended periods of time.
One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max reaction time for any ticket that you submit or any email that you write is only 60 minutes, even if you contact us during weekends and official holidays. Regardless of the nature of your question or issue, we will lend you a helping hand right away and will provide you with the needed information to resolve any problem with your websites. The actual reply time normally does not exceed fifteen-twenty minutes, which implies that you can just forget about waiting around for hours and hours on end to get an issue resolved or even worse than that – waiting all day only to receive a response that more information is necessary whilst nothing is solved. We’ll offer you assistance in an instant merely because we understand exactly how valuable time can be in the dynamic electronic realm. The sixty-minute reply time guarantee is valid for any billing or technical enquiry that you may have connected with our Linux shared web hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we realize exactly how critical it is to receive swift help, we promise that you’ll never need to wait around for more than sixty minutes to get a response to any trouble ticket that you open from your semi-dedicated server CP. The fact is, you’ll seldom need to wait for more than twenty-thirty minutes and this is valid for any enquiry regardless of what its nature is – technical, billing or general. Additionally, our technical and client support team is on duty 24/7, which is why even in case you post a ticket during public holidays, you will always receive a blazing-fast response, which will include the answer to an enquiry, the solution to a problem or the information necessary to solve an issue yourself – if there’s something that you have to do on your end. With us, you won't ever have to spend a whole day waiting for an answer like you would with other hosting providers.