If your hosting service provider provides live chat support, you'll be able to speak with a representative live and find out helpful info or get an issue resolved in a very timely manner. The advantage of using chat instead of calling to consult with a live person is that you will need just a computer with Internet connection, so that you will not pay any rates in case you are in a different state or country. Furthermore, it'll be a lot quicker to copy and paste data such as domains, usernames or error messages i.e. details that are sometimes hard to give to the other side on the phone. The live chat is also a much faster way to contact your website hosting supplier's support team in comparison to using a ticketing system. What's more, in the event that some situation needs a bit more time to be taken care of, you're able to do something else entirely while you wait for support on the live chat, so that you won't lose time - something that is impossible in case you're on the phone.