If you’ve purchased a hosting plan and you’ve got some questions with regards to a particular feature/function, or in case you’ve confronted some issue and you require assistance, you should be able to get in touch with the respective help desk support staff. All web hosts deploy a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, due to the fact that the easiest way to fix an issue most often is to open a ticket. This model of communication renders the responses exchanged by both sides simple to follow and permits the customer care team representatives to escalate the case in case, for instance, a server administrator must get involved. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you’ll need to use no less than two separate accounts to touch base with the customer care team and to actually manage the hosting space. Non-stop switching from one account to another could sometimes be a headache, not to mention the fact that it requires lots of time for most hosting providers to reply to ticket requests.
Integrated Ticketing System in Shared Web Hosting
Our Linux shared web hosting include an integrated trouble ticket system, which is included in our custom-created Hepsia Control Panel. Unlike other similar tools, Hepsia permits you to manage everything connected with the web hosting service itself in the exact same place – payments, web files, emails, trouble tickets, etc., eliminating the need to log in and out of different interfaces. In the event that you have any pre-sales or technical questions or any problems, you can open a ticket with a few clicks of the mouse without leaving your Control Panel. During the process, you can pick a category and our system will present you with a variety of articles, which will provide you with additional info and which may help you solve any specific problem even before you send a ticket. We guarantee a response time of maximum sixty minutes, even in case it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is far more efficient to manage everything in one place, so we’ve incorporated a ticketing system into the in-house built Hepsia hosting Control Panel, which is offered with every semi-dedicated server package. This will permit you to manage the correspondence with our client service team along with your content, so you will not need to memorize additional logon credentials for some other admin interface. You will be able to post a new ticket or to track down the status of an old one with less than a few mouse clicks whilst you’re browsing the content within your semi-dedicated account. In addition, you can search through older tickets using a smart search functionality or read applicable help articles with solutions to commonly faced issues. The integrated ticketing system is strictly monitored 24-7-365 with the maximum response time being only 1 hour, so there’ll always be someone to assist you.