24/7 Customer Support
Read more about customer support and why it's hard to find a hosting provider which offers top-class support.
The support that you can get from your shared web hosting provider is very important, no matter if you have pre-sales questions and you're not a client yet, or you have a technical problem with an active account. Timely and correct info about a question or a problem will save you lots of time and efforts, not mentioning that this is generally a proof that you're ordering from a real website hosting supplier and not from a reseller. When you get a hosting account via a company that does not own its servers and it cannot access them immediately, it's very likely that you'll wait for a couple of days to get a reply to your question, thus your websites may stay offline for quite a while. Alternatively, a supplier which provides various options for communication and has a tech support staff that is available any time will assist you to right away and help you limit or totally avoid any downtime and prospective losses.
24/7 Customer Support in Shared Web Hosting
The customer and tech support services for our shared web hosting
packages are twenty-four-seven, so you can forget all about waiting for a couple of days so as to get assistance. If you are not our client yet, you can give us a call, chat with a representative or send an email. If you already have an account, you are able to open a support ticket in addition to the other three ways of communication. You can pick the best way to contact us depending on where you are or what hardware you use. We can easily help you for more or less any webhosting-related question that you may have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in this situation the max reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting
that we provide feature 24/7 customer and tech support, therefore regardless of what issue you experience, you're able to contact us and we will help you quickly. The guaranteed reply time for any e-mail or ticket that you open through your Hepsia website hosting Control Panel is 1 hour; typically the reply time rarely is more than 20 min. Furthermore, we offer telephone support with a couple of local numbers around the globe as well as a live chat, so you will be able to contact us and receive more details about our services even if you do not have an account yet. We're able to assist you with any question or a problem you may have - payment methods, plan specs, email configuration, website hosting account settings, etc. If you employ our services, you won't ever experience an issue where you should wait for a day or two to get an issue solved like you will have to do with a lot of other suppliers.
24/7 Customer Support in VPS Web Hosting
In case you purchase a virtual private server
through our company, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local telephone numbers in the United States, the UK and Australia along with a live chat service. When you are an existing customer and you need help with a technical issue which requires longer time to analyze or resolve, you can open a support ticket from your billing account or you can send an email message and we will handle the issue and send you a reply within the hour. The reply time is warranted 24/7, which includes holidays and weekends, but for most issues it takes less than 30 mins to receive support. The support service covers the VPS and all of the pre-installed software it comes with, so if you need help with third-party applications, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour max reply time warranty, you will benefit from extremely fast support when you obtain a dedicated server
through our company. Our customer and tech support crews are online 24/7/365, so any time you open a support ticket from your billing account or you send an email message related to any problem with your server or the pre-installed software on it at any time of the day, you'll get a response within one hour, even during holidays. Our ticketing system is the perfect option in case the matter in question needs a longer period of time to be solved or when it needs to be given to our administrators, as it's much easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to give us a call or talk to a live representative through our chat service. In case you add the Managed Services upgrade to the server plan, our administrators can also help you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.